The class modules and discussion with other participants made me more aware of how my actions and personal biases can get in the way of creating a inclusive environment. I am also more sensitive to the way others behave (towards me or other people) and can see how their own personal biases may lead the interaction to happen in that manner. Prior to the course, I thought if we have diversity, then it is all good. But now after the course, I realize that having diversity is good, but not good enough if we don't have inclusion in the equation. That is a big eye opener for me.
Healthcare delivery can be very fragmented, which often results in poor health outcomes, patient dissatisfaction, and higher healthcare costs. Coordinated care contributes to patient-centered, high-quality care. This Level 2 course prepares patient navigators to coordinate care for their clients consistent with Agency for Healthcare Research and Quality (AHRQ) and Patient Centered Medical Home (PCMH) guidelines and requirements.
At the end of the course you will be able to:
- Define care coordination
- Describe Care coordination activities
- Describe which patient groups would most benefit from care coordination
- Demonstrate 9 Foundational Care Coordination Activities
- Demonstrate how to support patient self-management goals
- Create, communicate review and revise a plan of care
- Discuss ways to measure effects of Care Coordination
PREREQUISITE: Completion of the Patient Navigator Fundamentals Level 1 training or have the permission from the instructor. Please contact Patricia Valverde at firstname.lastname@example.org prior to registration if you have not completed the Patient Navigator Fundamentals training.
*Participants are asked to bring examples of patient navigator scope of work or work flow, patient assessment tools, outcome surveys, behavior change action plans, treatment plans that are used at your work for sharing with other students.
NOTE--CANCELLATION POLICY: Because of the high demand for this course, many people will be on a wait list. Please help us in allowing others to attend the training if you are unable. If you are unable to attend the course, you must cancel your registration at least 7 days (1 week) before the first day of training. If you cancel with less than 7 days (1 full week) notice you will be charged a $50 cancellation fee. This fee will be charged when you register for your next patient navigator training. To cancel, you must notify email@example.com.
Registration is free for patient navigators, supervisors and managers IN COLORADO. There is a $100 registration fee for out-of-state registrants.