We have several processes that we aren't able to identify the exact cause of the problem. I will use Grace's QI tools to begin to break down the process. I know how to involve everyone in the office and have everyone contribute to outlining the present, looking at solutions, evaluating effectiveness and moving toward sustainable improvements that can measure success.
Source: Empire State Public Health Training Center
Length: 1-4 hours
Description: The purpose of this workshop is to introduce the Excel user to several of Excel's key features, including data organization, formulas, and pivot tables.